Main Responsibilities:

• Monitor APAC incidents and requests related to IT solution applications (SAPand others) and involve internal and external partners where required to ensure its timely resolution
• Coordinate between all involved parties (external consultants, software vendors). Monitor related contracts
• Ensure compliance with the ITGC rules and support periodic internal and external audits
• Provide 1st and where possible 2nd level support for all logistic modules within SAP (MM, SD, PM/PS and ideally MRO add on solution
• Support worldwide test and implementation activities related to SAP in the logistic area
• Analyze business processes and requirements and propose suitable solutions based on the worldwide IT solution portfolio and/or externally available solutions. Perform software evaluations.
• Implement changes in the supported area and create user documentation/training material where required
• Represent Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network

Requirements:

• Master or Bachelor of IT
• Strong proficiency in English is required
• Excellent communication skills and strong customer focus and analytical skills
• Experience in similar position should be 5 years +
• Common courtesy and customer orientation
• Five years’ related experience as an IT Solutions specialist strongly preferred
• Customer service and safety focused
• Excellent communications, customer service and people skills
• Results driven – able to execute with high personal accountability
• Strong initiative and self-direction